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Issues Management Insignia Communications has the issues management expertise to help you map, monitor and manage issues, before they engulf your business or escalate to a crisis.
HomeInsignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.
VideosVideos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management
Crisis Management PlanningInsignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.
Reputational Risk AssessmentsInsignia’s consultants run reputational risk assessments which identify and prioritise events and issues which could threaten an organisation’s reputation.
Jonathan HemusJonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.
Introducing InsigniaInsignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.
Crisis ExercisesInsignia’s crisis exercises give your crisis management team the knowledge and confidence to apply your crisis management plan under pressure.
Crisis SimulationsAn Insignia crisis simulation gives crisis management teams the confidence and skills to apply their crisis management plans under pressure.
Sophie HuntA seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.
Scenario PlanningInsignia's expertise in scenario planning means you can be confident that you are ready to respond effectively to emerging crises.
Our PeopleInsignia protects reputations through the crisis management expertise and experience of our crisis management consultants
White PapersWhite Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management
Crisis Management TrainingInsignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.
Crisis HandlingInsignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304
PresentationsPresentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management
Crisis Management ConsultancyCrisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.
Crisis Management AuditInsignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.
NewsNews articles from Insignia on Crisis Management, Training, Planning and Consultancy
ServicesInsignia's crisis management training, planning and consultancy services help businesses protect their reputations.
Alex JohnsonAlex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.
Social Media SimulationsAn Insignia social media simulation gives crisis management teams the skills and confidence to manage a crisis online.
Crisis Media TrainingInsignia’s crisis media training is specifically designed to provide the necessary skills for media spokespeople to communicate effectively about risk.
AwardsWe’re proud that our client service, business success and, most importantly, the difference we are making for our clients, have been recognised with multiple awards.
Louise RaisbeckLouise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.
TestimonialsOur clients talk about their experience of working with Insignia
BlogBlog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.
Crisis Management PlansInsignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.
Crisis CommunicationsInsignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis
ResourcesInsignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management
Crisis WorkshopA crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.
COVID-19Crisis management advice on what businesses need to learn from the coronavirus pandemic to protect value and reputation in future. View our free resources.....
Cyber Crisis PlanningInsignia's cyber crisis management planning will help your organisation to respond quickly and appropriately in the event of an incident or issue.
BookMishandled crises can devastate businesses, lives and livelihoods so it’s critical that organisations know what to do when the worst happens.
Crisis Team BuildingInsignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management
Cyber Crisis TrainingInsignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.
Case StudiesCrisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.
ContactContact Insignia Communications - Telephone: + 44 (0)121 382 5304 Mobile: + 44 (0)786 832 9102 Email: [email protected]
Catherine TimmsCatherine’s role at Insignia encompass all aspects of organisation and administrative support for the team.
CareersInsignia is currently recruiting for talented crisis management consultants.
Are you ISO 22361 ready?Are you ISO 22361 ready? Insignia can benchmark your performance against critical principles, frameworks and processes set out in ISO 22361.
Webinar: The Changing Cyber Risk LandscapeIn this webinar I was joined by Anthony Long, head of threat intelligence at LRQA Nettitude and formerly senior cyber advisor at the Bank of England. Anthony is on the frontline of cybersecurity and shared his insights on the latest trends and threats from cyber attackers and how you can prevent and
Webinar: How to Lead Effectively in CrisisIn this webinar I was joined by Sean Cunningham, Group Crisis Manager at Vestas, to discuss how executives can lead effectively in crisis and get the best from their crisis management team
Webinar: Preparing to Respond to a Data BreachIn this webinar, Jonathan Hemus is joined by Jim Steven, Head of Crisis & Data Breach Response Services at Experian, to explore how you can be ready to communicate effectively with your stakeholders in the event of a data breach.
PRMoment.com: How to do social in a crisisWith almost every crisis having a social media element these days, Jonathan Hemus looks at the most important areas to consider to protect an organisation's reputation.
Don’t bury your head in the sandWith the horse meat scandal engulfing two of the UK’s largest food businesses, it's the time for the whole food industry to be checking...
The human factor in a crisis: How do you show you really care?Recent events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis. Understandably many companies start to think about their own crisis management response. What would we do if we were at the centre of that inc
Webinar - Preparing for 2021’s risk landscapeIn this webinar, Jonathan Hemus is joined by risk management specialist Chris Holt, to discuss critical crisis management implications from 2021 and consider what else organisations must plan for this year.
Good and Bad PRGood and Bad PR: Dominic Cummings creates good PR for himself and bad PR for Boris and the government
Crisis management in the aftermath of COVID-19COVID-19 has left many businesses around the world in a significantly weakened state. Without additional crisis management planning, training and exercising, the pandemic also presents increased secondary risks, for example, from cyber-attacks, leaving organisations particularly vulnerable.
How to approach after-action reviewsAs we move into a new phase of the COVID-19 pandemic, organisations are starting to evaluate their initial response to the outbreak to identify learnings and become more resilient going forward. Insignia’s managing director Jonathan Hemus shares his tips for how to conduct after-action reviews in th
How to carry out a COVID-19 risk assessmentCoronavirus has changed everything, including the risk landscape in which businesses are operating. With many weakened by the impact of COVID-19, a second crisis in quick succession could have catastrophic results, meaning re-evaluating risks should be a top priority right now.
Insignia managing director joins Aston University as visiting lecturerJonathan Hemus, managing director of specialist crisis management consultancy Insignia, has joined Aston University as a visiting lecturer. Jonathan brings over 25 years’ experience of providing crisis management advice and training to world-leading organisations and brands such as Cathay Pacific, D
Cybercrime and the communication conundrumSecurity and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.
How to run a successful crisis simulation exerciseCrisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.
Planning to care for people when crisis strikesFamilies, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.
How social media has changed the reporting of crisis eventsEvery major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.
Why all businesses should run a social media simulationGrappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.
The four questions you will be asked in every crisis interviewUnderstanding the media agenda is an essential part of succeeding in a crisis interview (and a critical part of your media training). Knowing what you are likely to be asked leaves you free to focus on communicating your messages with clarity and sincerity.
Why reputational risk is often under-estimatedIf you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation
Why your values must guide your crisis responseYour chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.
A day in Hong KongIn this article in PR Moment, Jonathan Hemus describes a day working a Hong Kong client to run a half-day cyber simulation for their senior management team.
The crises you should fear most and whyA front page story in a national newspaper alleging that your products are made by Romanian children as young as six would present a crisis management problem for any business. But when the products in question are toys for Kinder chocolate eggs, then the challenge is so much greater.
Melaney Noon, Head of Communications, Nelsons“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden
WEBINAR - Seven rules for reputationSeven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower
About usInsignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.
Why all businesses should conduct a social media crisis simulationSocial media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.
How to prepare for a social media crisis - webinar recordingInsignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.
Andrew Mitchell and ‘Plebgate’Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.
Media trainingInsignia's client talks about the training we delivered to him and his colleagues.
Caring for People Under Challenging Circumstances: Key PrinciplesIn a crisis, caring for people (employees, customers, families) is a top priority for any business; fail to do so and you risk inflicting secondary trauma (and your crisis management challenge becomes much harder). This checklist provides guidelines to plan and implement a successful response.
Crisis media trainingWhile some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).
Crisis exerciseIf you are a food company, a crisis is an ever-present possibility so being ready to manage it professionally is a pre-requisite.
Crisis communication auditAs a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.
Braving the social media crisisThe advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below
Swine flu communication: lessons for all risk communicatorsInsignia commissioned a report into swine flu communication to identify the factors which define a successful risk communicator. The findings have relevance for all areas of risk communication from the erection of a mobile phone mast to a food safety scare.
Crisis Management WorkshopOur client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.
Crisis management team buildingThe most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.
Scenario planningWhen you operate in a high risk sector, it’s important to examine beforehand what you would do if the worst happens.
Gary Blissett, Executive director, GB TrainingThank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.
Social media crisis simulation exercisesSocial media has been embraced by many consumer facing business, but for traditional corporates and business-to-business operations, it can seem almost irrelevant. Until you suffer a crisis.
Sue Boxall, Vice President HR, Lundin Mining CorporationInsignia brings professionalism to a critical business issue.
There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.
Rachael Bouch, General Manager, Pukka PiesThank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.
Kate Delahunty, SVP, Corporate Communications, DP WorldThank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.
Kev Klamm, Head of IT, Ageas ProtectMany thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme
Vaughan Lindsay, Chief executive, Dartington HallWhilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w
Chris Scarrott, Chief Executive, Roquette UK LtdInsignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.
Jon Waples, Business continuity consultantIt was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.
Natwest: Your questions answeredWhile NatWest marshalled its resources to find a solution to its IT outage, the Guardian ran an article addressing customers’ most urgent and common questions
Andrew Mitchell and ‘Plebgate’Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.
Can Findus Restore Consumer Confidence?With Findus suffering from a major reputational crisis, the Huffington Post's journalist is looking at what the company should do to tackle the problem and salvage its reputation...
Expert tips for travel brands dealing with a PR crisisFaced with a PR crisis, how should travel brands respond? Is there anything you can do to prepare in advance? And are there any simple rules that everyone should know? Here three seasoned experts in the field of travel PR share their tips and best practices
Crisis management plansA high risk sector, having a clear, simple and workable crisis management infrastructure is essential.
DP World Crisis Management SimulationInsignia deliver thought provoking and engaging crisis simulation exercises throughout the world. Here, marine terminal operator, DP World, gives a flavour of their own Insignia crisis simulation experience.
Crisis communication – how to get it rightEffective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.
Perceptions of High Profile CrisesPR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.
Protecting your reputation in an online ageWith 1 billion users on Facebook and 72 million active Twitter accounts, social media has given consumers worldwide a powerful communication tool. To enable companies to successfully handle any social media crises, we use a social media crisis simulation -interactive means to teach your team how to
Managing a social media crisisSocial media brings both great opportunities and significant risks for reputation management. This presentation focuses on steps organisations can take to prepare for a social media crisis and use online channels to successfully protect its reputation.
Stakeholder mappingThe essential first step in effective communication and reputation management lies in understanding the perspective of your stakeholders. Our presentation explores stakeholder mapping, a tool to help you achieve your communication objectives.
Crisis simulation exerciseA suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.
Crisis management, the acid test of leadershipWhen a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi
Crisis management, the acid test of leadershipWhen a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi
How to prepare your organization for a terrorist attack Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.
Lessons from Oxfam Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour
David Rorrison, Director of Enterprise Risk, Just Retirement GroupA big thank you for facilitating yesterday’s crisis management exercise with our Group Executive. You succeeded in bringing to life a very realistic scenario with which everyone engaged. As an active participant, I could really feel the pressure to manage the situation as would happen in a real cr
GDPR responseInsignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation
Gus Whitcomb, Head of Group Business Resilience at Cathay PacificThe significant research and preparation by Insignia was evident from the second our exercise began. Plus being able to practice inside a protected platform that mirrors real social media tools provided an experience we could have never replicated on our own. Pure and simple, money well spent for
Facebook - a lesson in crisis managementOne year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat
Boeing learns the cost of crisisJonathan Hemus, managing director of Insignia, shares his analysis of Boeing's response and management of its recent 737 MAX crisis. Part 1/3
The growing need for cyber crisis management training
In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.
The growing need for cyber crisis management trainingIn our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.
Crisis insights for COVID-19 planningCOVID-19 planning is a focus for many organisations right now so here are some pointers to guide your thinking. Take a look at our COVID-19 Scenario Planning Workshop for further assistance.
Crisis communication planningCommunication is an essential part of any crisis response. To ensure you get it right, follow these guidelines to create a
robust communications plan.
Webinar - COVID-19 Crisis Management Update (27 March 2020)Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.
Webinar - COVID-19 Crisis Management Update (3 April 2020)Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.
COVID-19 Marketing Communication ChecklistKnowing when to communicate is challenging in any crisis, but the COVID-19 pandemic presents its own unique set of challenges. Most importantly, any communication must be sensitive and show empathy.
Use this checklist to determine whether it's appropriate to promote your products or services at th
Webinar - COVID-19 and cyber securityDealing with the impact of the coronavirus remains the top priority for most organisations, meaning other critical business risks may have slipped down the agenda. In this one-hour webinar, Insignia’s Jonathan Hemus and cyber expert Gary Hibberd discuss why, despite coronavirus challenges, businesse
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