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Issues Management

Insignia Communications has the issues management expertise to help you map, monitor and manage issues, before they engulf your business or escalate to a crisis.

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Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Reputational Risk Assessments

Insignia’s consultants run reputational risk assessments which identify and prioritise events and issues which could threaten an organisation’s reputation.

Crisis Exercises

Insignia’s crisis exercises give your crisis management team the knowledge and confidence to apply your crisis management plan under pressure.

Jonathan Hemus

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Crisis Management Planning

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Sophie Hunt

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Crisis Simulations

An Insignia crisis simulation gives crisis management teams the confidence and skills to apply their crisis management plans under pressure.

Scenario Planning

Insignia's expertise in scenario planning means you can be confident that you are ready to respond effectively to emerging crises.

Our People

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Training

Insignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

News

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Social Media Simulations

An Insignia social media simulation gives crisis management teams the skills and confidence to manage a crisis online.

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Crisis Management Consultancy

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Crisis Media Training

Insignia’s crisis media training is specifically designed to provide the necessary skills for media spokespeople to communicate effectively about risk.

Testimonials

Our clients talk about their experience of working with Insignia

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Crisis Communications

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Cyber Crisis Planning

Insignia's cyber crisis management planning will help your organisation to respond quickly and appropriately in the event of an incident or issue.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Catherine Timms

Catherine’s role at Insignia encompass all aspects of organisation and administrative support for the team.

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

COVID-19

Crisis management advice on what businesses need to learn from the coronavirus pandemic to protect value and reputation in future. View our free resources.....

Book

Mishandled crises can devastate businesses, lives and livelihoods so it’s critical that organisations know what to do when the worst happens.

Crisis Team Building

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Vicki Newbold

Vicki has over 20 years’ experience providing corporate communications and reputation management counsel to global organisations.

Louise Raisbeck

Louise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.

Case Studies

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Cyber Crisis Training

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Careers

Insignia is currently recruiting for talented crisis management consultants.

Contact

Contact Insignia Communications - Telephone: + 44 (0)121 382 5304 Mobile: + 44 (0)786 832 9102 Email: [email protected]

Mark Wenham

Mark had a successful career as an Army officer specialising in communications and media. He has operational and crisis experience in several conflict areas.

WEBINAR: Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

WEBINAR: The Impact of Social Media On Reputation Management

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This is a recording of our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

About us

Insignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.

Why understanding stakeholders underpins successful communication

Watch the video to see why understanding the perspective of your stakeholders – whether employees, customers, local communities or the media – is the essential first step in effective communication and reputation management

Why all businesses should conduct a social media crisis simulation

Social media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Andrew Mitchell and ‘Plebgate’

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

Banks' reputational crisis - Jonathan Hemus at BBC Radio 5 Live

Jonathan Hemus was invited to the BBC Radio 5 Live show Double Take where he discussed the issues of reputation and trust in the baking sector.

Executive communication skills training

Insignia's client talks about the training we delivered to him and his colleagues.

Media training

Insignia's client talks about the training we delivered to him and his colleagues.

Caring for People Under Challenging Circumstances: Key Principles

In a crisis, caring for people (employees, customers, families) is a top priority for any business; fail to do so and you risk inflicting secondary trauma (and your crisis management challenge becomes much harder). This checklist provides guidelines to plan and implement a successful response.

The Impact of Social Media on Reputation Management – A Media Perspective

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

Crisis management leadership and teamwork: a military perspective

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

INFOGRAPHIC: The Impact of Social Media on Breaking News

How social media has changed the way journalists break news and implications for crisis management.

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. With insights from lawyer Magnus Boyd and Insignia’s Jonathan Hemus, this report looks at the new landscape and its implications for reputation management.

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

Crisis exercise

If you are a food company, a crisis is an ever-present possibility so being ready to manage it professionally is a pre-requisite.

The impact of social media on reputation management – a perspective from London Midland

Social media has changed the face of reputation management with ramifications for a range of stakeholders. In this white paper, we examine its impact on train operating company London Midland as it seeks to pro-actively manage its reputation and protect it in the face of challenging issues and cris

Crisis communication audit

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

Braving the social media crisis

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

Swine flu communication: lessons for all risk communicators

Insignia commissioned a report into swine flu communication to identify the factors which define a successful risk communicator. The findings have relevance for all areas of risk communication from the erection of a mobile phone mast to a food safety scare.

Crisis Management Workshop

Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.

Crisis management team building

The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.

Scenario planning

When you operate in a high risk sector, it’s important to examine beforehand what you would do if the worst happens.

Reputational risk assessment

Everyone understands that a major sponsorship deal presents a massive marketing opportunity.

Mark Wenham joins Insignia

Mark Wenham joins Insignia

A crisis a day...keeps you on top form

A crisis a day...keeps you on top form

Jonathan Hemus on Newsnight

Jonathan Hemus on Newsnight

Five things Alton Towers has done well in its crisis management response

Five things Alton Towers has done well in its crisis management response

What military leadership teaches us about leadership in a corporate crisis

What military leadership teaches us about leadership in a corporate crisis

Gary Blissett, Executive director, GB Training

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Ten crises, ten Insignia insights to help protect your reputation

Crises struck ten large organisations over the last year: some delivered a pitch perfect response to leave their reputation intact, others stumbled and suffered damage as a result.

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Social media crisis simulation exercises

Social media has been embraced by many consumer facing business, but for traditional corporates and business-to-business operations, it can seem almost irrelevant. Until you suffer a crisis.

Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Kate Hudson, Associate Programme Director, Henley Business School

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Paul Newman, VP and director of global external relations, Gillette/Procter & Gamble

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

Bruce McKendrick, Chief Executive, Voyage Care

Bruce McKendrick: When I joined Voyage Care in 2010, my vision was to create a dynamic business. Insignia has helped us towards achieving this goal.

Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

Insignia provided valuable insight and advice on a potentially difficult and complex situation. I very much appreciated their assistance in clarifying the issue and their recommended response.

Chris Scarrott, Chief Executive, Roquette UK Ltd

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

Jon Waples, Business continuity consultant

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

David Cameron to 'ride out' Ashcroft claims as social media goes crazy over #piggate

David Cameron is likely to ‘ride out’ new allegations about his activities as a young man, including the shocking claim that he once “put a private part of his anatomy” in a dead pig’s mouth. The allegations are contained in a new biography from former Conservative Party treasurer Lord Ashcroft, whi

Do lawyers rule the corporate roost?

Read Jonathan Hemus’ thoughts on CorpComms Magazine’s article looking at whether legal advice is given too much weight in a crisis situation:

How O&G companies can protect credibility and reputation in a crisis

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Denial is the enemy of crisis management

“Denial is the enemy of crisis management”: read Jonathan Hemus’ thoughts

LA Fitness endures social media nightmare

LA Fitness endures social media nightmare

Say it ain't so, Mo

Read Jonathan Hemus’ thoughts on Mo Farah’s reputational challenge

RBS in-house team leads media relations around stephen hester bonus pr week

The announcement that Stephen Hester, the chief executive of RBS, was receiving a £1m bonus met with strong criticism...

Lufthansa Chief Carsten Spohr under spotlight after Germanwings crash

Lufthansa’s CEO faces questions about what company knew about co-pilot Andreas Lubitz’s condition.

Is social media simply a bad choice for B2B?

Christa Carone, a Xerox chief marketing officer, expressed scepticism about the value of social media for B2B companies.

How Eurostar used Twitter to effectively manage a crisis

When smoke closed the Eurotunnel in January, Eurostar turned to Twitter to keep travellers informed. Alex Johnson comments on the lessons that can be learnt from this social success story

Natwest: Your questions answered

While NatWest marshalled its resources to find a solution to its IT outage, the Guardian ran an article addressing customers’ most urgent and common questions

Can a company succeed with a toxic reputation?

Uber’s route to the top has been pockmarked with scandal, but is the controversial taxi start-up reputation-proof?

Natwest ‘glitch’ leaves victims without pay

As NatWest grappled with its “technical glitch” millions of its personal and commercial customers faced uncertainty and inconvenience.

Malaysia Airlines’ annus horribilis: crisis management lessons learnt

Jonathan Hemus reveals the five key lessons to be learnt from the two terrible crises that hit Malaysia Airlines in 2014

IT meltdown ‘could cause lasting damage to rbs and natwest brands’, warns crisis pr expert

NatWest’s IT outage took the organisation nearly two weeks to resolve...

Delta agent or impostor? Reddit exchange puts airline in hot seat

Delta Airlines faced a crisis situation when an unidentified individual claiming to be an employee posted sneering comments...

Andrew Mitchell and ‘Plebgate’

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

Managing reputation in a sceptical world

With today's world becoming increasingly sceptical and the level of trust plummeting, the principles which used to guide reputation...

Crisis management: take control of your online reputation

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

Can Findus Restore Consumer Confidence?

With Findus suffering from a major reputational crisis, the Huffington Post's journalist is looking at what the company should do to tackle the problem and salvage its reputation...

FIFA Loses Sponsor Emirates Amid World Cup Award Probe

Jonathan Hemus’ thoughts on FIFA’s reputation management challenge

Crisis Management on a Grand National Scale: The (Horse) Power Of Email

The horse meat scandal has already had its first victims. The article from dotDigital Group, which features Jonathan Hemus' key contribution...

Social media impact on reputation risk

Further coverage of Insignia’s report looking at the impact of social media on breaking news

Don’t bury your head in the sand

With the horse meat scandal engulfing two of the UK’s largest food businesses, it's the time for the whole food industry to be checking...

Breaking news at the speed of social media

Further coverage of Insignia’s report looking at the impact of social media on breaking news and how it affects an organisation’s crisis communication

Expert tips for travel brands dealing with a PR crisis

Faced with a PR crisis, how should travel brands respond? Is there anything you can do to prepare in advance? And are there any simple rules that everyone should know? Here three seasoned experts in the field of travel PR share their tips and best practices

Crisis management plans

A high risk sector, having a clear, simple and workable crisis management infrastructure is essential.

DP World Crisis Management Simulation

Insignia deliver thought provoking and engaging crisis simulation exercises throughout the world. Here, marine terminal operator, DP World, gives a flavour of their own Insignia crisis simulation experience.

Jonathan Hemus on Branson’s crisis management response: BBC News interview

Jonathan Hemus assesses Richard Branson’s crisis management response to Virgin Galactic crash in BBC News interview

Open course November 25th, London: communicating through a crisis

Insignia has joined forces with TNR and the Press Association to offer a workshop on crisis communications

Research reveals how journalists use social media in crisis communications

Further coverage of Insignia's report looking at the impact of social media on breaking news and the wide-ranging implications for crisis communication

Social media and breaking news: How to respond in a crisis

Alex Johnson takes a look at what journalist’s use of social media means for communication professionals

Company reputations at risk as social media revolutionises breaking news

Following the release of Insignia's latest report, managing director Jonathan Hemus discusses what the findings mean for business continuity managers

Company reputations at risk as social media revolutionises breaking news

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

How damaging Is the emissions scandal to Volkswagen?

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Insignia webinar: how to plan a successful crisis simulation

Practical insights and tips on how to run an effective crisis simulation exercise

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Why VW's emissions scandal was a crisis waiting to happen

Why VW's emissions scandla was a crisis waiting to happen

How to Run Effective Crisis Simulations for Reputational Resilience

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

WEBINAR - How to run Effective Crisis Simulations for Reputational Resilience

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

WEBINAR - How to Run Effective Crisis Simulations for Reputational Resilience

Hear Insignia’s Jonathan Hemus share key principles on how to get best value from crisis simulations through effective preparation and execution.

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

Why human error is a barrier to learning crisis management lessons

Why human error is a barrier to learning crisis management lessons

Crisis management: creating a crisis resistant culture

Insignia’s report reveals the values, attitudes and behaviours which create a crisis prone culture, how to prevent and address them.

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

The characteristics of a crisis prone culture and practical steps to avoid them.

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

Hear Insignia’s Jonathan Hemus explain how to recognise and guard against a crisis prone culture.

Giving yourself a sporting chance

Crisis management lessons learnt from Maria Sharapova and Margaret Byrne

Crisis communication – how to get it right

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

A little birdie told me: Issues management at the BBC

A little birdie told me: Issues management at the BBC

Cyber attack puts eBay's crisis management planning under the microscope

Cyber attack puts eBay's crisis management planning under the microscope

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Think before you Tweet to avoid kicking off a social media crisis

Think before you Tweet to avoid kicking off a social media crisis

Do you have a dinosaur in your crisis management team?

Do you have a dinosaur in your crisis management team?

Crisis management insights from horse meat: one year on

Crisis management insights from horse meat: one year on

Why problem resolution is only half the battle for effective crisis management

Why problem resolution is only half the battle for effective crisis management

Apply your Media Training or risk being bowled by a googly

Apply your Media Training or risk being bowled by a googly

TSB CEO demonstrates the value of leadership in crisis management

TSB CEO demonstrates the value of leadership in crisis management

Crisis management: The art of listening

Crisis management: The art of listening

Nigella’s reputation re-launch provides lesson in crisis management planning

Nigella’s reputation re-launch provides lesson in crisis management planning

A politician's guide to protecting and enhancing reputation

A politician's guide to protecting and enhancing reputation

Key Principles for an Effective Crisis Simulation Exercise

Insignia's guide to developing and delivering these complex exercises.

Perceptions of High Profile Crises

PR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.

WEBINAR - Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

Why your crisis media spokesperson must be the genuine article

Why your crisis media spokesperson must be the genuine article

WEBINAR - The Impact of Social Media on Reputation Management

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This presentation accompanied our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

Protecting your reputation in an online age

With 1 billion users on Facebook and 72 million active Twitter accounts, social media has given consumers worldwide a powerful communication tool. To enable companies to successfully handle any social media crises, we use a social media crisis simulation -interactive means to teach your team how to

Managing a social media crisis

Social media brings both great opportunities and significant risks for reputation management. This presentation focuses on steps organisations can take to prepare for a social media crisis and use online channels to successfully protect its reputation.

Stakeholder mapping

The essential first step in effective communication and reputation management lies in understanding the perspective of your stakeholders. Our presentation explores stakeholder mapping, a tool to help you achieve your communication objectives.

Wonga banks on pro-active issues management to protect its reputation

Wonga banks on pro-active issues management to protect its reputation

From hero to zero: the next issues management test?

From hero to zero: the next issues management test?

Getting the basics right: looking good for TV

Getting the basics right: looking good for TV

Protecting the reputation against the clock

Protecting the reputation against the clock

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Crisis management training pays dividends when the heat is on

Crisis management training pays dividends when the heat is on

Why answering the tough questions is an essential skill for today's CEO

Why answering the tough questions is an essential skill for today's CEO

McDonalds CEO gives textbook performance

McDonalds CEO gives textbook performance

How much is too much?

How much is too much?

WEBINAR - Caring for People Under Challenging Circumstances: Key Principles

Insight and practical guidance on how to communicate and care for people following a traumatic event.

Crisis simulation exercise

A suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.

“Enjoy your lunch” - Pope Francis shows CEOs how it’s done: guest blog post from Peter Heath

“Enjoy your lunch” - Pope Francis shows CEOs how it’s done: guest blog post from Peter Heath

Why crisis media training is about more than just the message

Why crisis media training is about more than just the message

Supermarkets set the standard in horsemeat crisis communication

Supermarkets set the standard in horsemeat crisis communication

Crisis planning: shutting the stable door before the horse has bolted

Crisis planning: shutting the stable door before the horse has bolted

Effective communication is not an option, it’s a must

Effective communication is not an option, it’s a must

Embedding your social media policy: the first step to preventing a social media crisis

Embedding your social media policy: the first step to preventing a social media crisis

Five reasons why the BBC crisis is so damaging

Five reasons why the BBC crisis is so damaging

Perception is everything

Perception is everything

How Ryanair’s Michael O’Leary turns every media interview into an opportunity

How Ryanair’s Michael O’Leary turns every media interview into an opportunity

Social media: an essential part of crisis communication training and planning

Social media: an essential part of crisis communication training and planning

Risk assessments: the first step in reputation protection

Risk assessments: the first step in reputation protection

Beware your security guard becoming your company’s crisis media spokesperson

Beware your security guard becoming your company’s crisis media spokesperson

Why planning for a crisis is the best way to prevent it

Why planning for a crisis is the best way to prevent it

When becoming part of someone else’s crisis is the right business decision

When becoming part of someone else’s crisis is the right business decision

Proof (almost) that swift and open crisis communication preserves business value

Proof (almost) that swift and open crisis communication preserves business value

Three crisis communication insights from NatWest outage

Three crisis communication insights from NatWest outage

Media training: a lesson from the front-line

Media training: a lesson from the front-line

Yahoo shows the importance of people in crisis management planning

Yahoo shows the importance of people in crisis management planning

Six principles for reputation management in a transparent world

Six principles for reputation management in a transparent world

Is social media and B2B marketing not the right match?

Is social media and B2B marketing not the right match?

Reputation management in an era of total transparency

Reputation management in an era of total transparency

Why client relationships without trust are doomed to failure

Why client relationships without trust are doomed to failure

First Steps to Protect Your Corporate Reputation

First Steps to Protect Your Corporate Reputation

Lessons from Greg Smith's letter of resignation from Goldman Sachs

Lessons from Greg Smith's letter of resignation from Goldman Sachs

Claire's crisis communication response: designed for success?

Claire's crisis communication response: designed for success?

C4 Dispatches results in two very different issues management strategies

C4 Dispatches results in two very different issues management strategies

Social media policy is first line of defence for online crisis management

Social media policy is first line of defence for online crisis management

Crisis management 2012: Are you prepared?

Crisis management 2012: Are you prepared?

Business communication - 6 confidence building tips

Business communication - 6 confidence building tips

Subway's unprepared spokesperson gets eaten alive in media interview

Subway's unprepared spokesperson gets eaten alive in media interview

LA Fitness fights for reputation in court of public opinion

LA Fitness fights for reputation in court of public opinion

Costa Cruise's blame game is dangerous crisis communication strategy

Costa Cruise's blame game is dangerous crisis communication strategy

Effective crisis communication essential when health is on the line

Effective crisis communication essential when health is on the line

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Crisis management, the acid test of leadership

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Crisis management lessons from the VW emissions scandal

Crisis management learnings from the VW emissions scandal.

WEBINAR - Crisis Management: The Acid Test of Leadership

Hear Insignia’s Jonathan Hemus outline the ten principles to be adopted by leaders if they are to successfully navigate a crisis.

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

Can Zara be forgiven for latest anti-Semitic blunder?

Alex Johnson looks at the crisis management learnings from Zara’s latest clothing faux pas.

Ten ways of reducing your crisis vulnerability

Jonathan Hemus looks at what you can do to significantly reduce the possibility of your organisation suffering a crisis.

What next for SeaWorld as it struggles to turn tide of Blackfish outrage?

Take a look at Alex Johnson’s piece on how SeaWorld has handled the Blackfish issue.

Communicating in a crisis: Is Malaysia Airlines doomed after MH17 disaster?

Alex Johnson looks at some of the fundamentals of communicating well in a crisis.

PRMoment.com: How to do social in a crisis

With almost every crisis having a social media element these days, Jonathan Hemus looks at the most important areas to consider to protect an organisation's reputation.

Care Management Matters: Building a Solid Reputation

Sophie Hunt explores the six principles care providers need to adhere to if they want to build and maintain a good reputation.

BBC Radio WM: Gary Barlow's reputation management challenge

Jonathan Hemus comments on Gary Barlow's reputation following recent links to a massive tax avoidance scheme.

The European Horsemeat Scandal - Insights and Analysis

Jonathan Hemus shares his thoughts a year on from the outbreak of the horsemeat scandal.

The Times: Toyota recalls millions of cars worldwide

Jonathan Hemus comments on the latest Toyota recall.

CorpComms Magazine: TSB turns to Pester power

Jonathan Hemus comments on TSB’s unique approach to coping with a banking outage.

CorpComms Magazine: It shouldn’t happen to a vet

Jonathan Hemus comments on the reputational issues around Copenhagen Zoo’s decision to put down a baby giraffe.

Leading UAE business executives take part in 'The Art of Successful Crisis Management' Workshop

Jonathan Hemus runs a 2-day crisis management workshop in Dubai.

BBC Radio Derby – reputation management in the aftermath of criminal charges

Jonathan Hemus comments on reputation recovery strategies for celebrities following recent high profile court appearances.

BBC News - Nigella Lawson's reputation management challenge

Jonathan Hemus gives his views on Nigella Lawson's reputation management challenge.

Boeing can make a full recovery says brand crisis expert following Heathrow Dreamliner fire

In this Drum article, Insignia's Jonathan Hemus explains why...

After crashes, should other airlines tout their safety records?

Should airlines proactively seek to reassure passengers about safety following a crash by a competitor?

How to clean up your reputation in the digital age

The Grocer's article discusses how a broad on-line presence will reduce the impact of negative publicity during times of crisis.

Nike quickly yanks 'Boston massacre' T-shirt, avoiding an uproar

Ragan's article looks at an exemplary illustration of crisis prevention undertaken by Nike's corporate team.

Boom Goes the Social Media Marketing Dynamite

TechNewsWorld investigates the impact of social media on companies and their marketing efforts.

How can cruise companies escape a sinking PR ship?

Ragan's article looks at the recent string of crises suffered by cruise companies and, with help of a crisis management expert...

Jonathan Hemus' interview on BBC 5 live

Jonathan Hemus has been asked to share his crisis management expertise in the light of the sexual harassment allegations...

In the ‘Horsegate’ hotseat: our experts score the CEOs

'The Grocer' looks at how supermarket CEOs responded to and communicated during the horse meat scandal.

Are you ready for your next crisis? A great reputation is not enough.

Events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis.

The human factor in a crisis: How do you show you really care?

Recent events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis. Understandably many companies start to think about their own crisis management response. What would we do if we were at the centre of that inc

The attack in Sousse – Crisis management implications for the tourist industry

Following on from the horrific attack in the resort of Sousse in Tunisia on 26 June that left 38 tourists dead many travel and holiday firms will be – or perhaps should be – considering their crisis management plans as well as their potential loss in revenue. Especially following the UK Foreign Sec

Crisis management planning and training - and cool heads - pay off for Red Devils

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

Strauss's clear communication puts ECB on the front foot in Pietersen affair

Strauss's clear communication puts ECB on the front foot in Pietersen affair

Military lessons for corporate crisis management success

Military lessons for corporate crisis management success

“Absolutely excruciating” interview highlights importance of media training

“Absolutely excruciating” interview highlights importance of media training

Eurostar delivers masterclass in social media crisis management

Eurostar delivers masterclass in social media crisis management

Whoops! I didn’t mean to say that…

Whoops! I didn’t mean to say that…

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tra

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tragedy

How social media is changing the face of breaking news

How social media is changing the face of breaking news

LMA's crisis management response is reputational own goal

LMA's crisis management response is reputational own goal

Holiday season makes crisis management training front of mind

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Good crisis management means keeping no secrets

Good crisis management means keeping no secrets

World Cup scores poorly when it comes to crisis management

World Cup scores poorly when it comes to crisis management

Crisis management planning proves its worth in testing times

Crisis management planning proves its worth in testing times

Protect your reputation from a social media crisis

Protect your reputation from a social media crisis

Great Escapee Puts Care Home's Issues Management Skills To The Test

Great Escapee Puts Care Home's Issues Management Skills To The Test

In crisis management, sorry seems to be the hardest word

In crisis management, sorry seems to be the hardest word

Why there’s no substitute for experience when crisis strikes

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

WEBINAR - Seven rules for reputation protection

Seven rules for reputation protection – Guy Esnouf communications director at npower, joins Jonathan Hemus to reveal key insights from inside the crisis war room

WEBINAR - Seven rules for reputation protection

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

WEBINAR - Seven rules for reputation

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Fake news: implications for reputation protection

Fake news: implications for reputation protection

Volkswagen's crowning of world's top car maker a triumph for crisis PR strategy

Insignia’s managing director Jonathan Hemus comments on the effectiveness of Volkswagen’s crisis PR strategy in the week it is named as the world’s leading car brand

Why record sales mask Volkswagen’s continuing crisis management challenge

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Insignia Webinar - Will your crisis management plan work under pressure?

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the characteristics of an effective crisis management plan

Avoiding reputational harm when a product recall is required

Avoiding reputational harm when a product recall is required

Will your crisis management plan work under pressure?

Practical advice from Insignia on how to develop a crisis management plan which guides you through the intense pressure of a crisis.

WEBINAR – Will your crisis management plan work under pressure?

Insignia’s Jonathan Hemus reveals the characteristics of an effective crisis management plan and common pitfalls to avoid.

Crisis communication: making the most of the ‘Golden Hour’

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the critical actions which organisations should take in the first 60 minutes of a crisis (the ‘golden hour’).

Crisis communication: the golden hour

Insignia’s crisis communication checklist to help you do and say the right thing under pressure when a crisis breaks

WEBINAR – Crisis communication: the golden hour

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Cyber crime communication: planning a successful response

Practical advice for cyber crisis planning and training to ensure you do and say the right things in the event of a data breach.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

The cyber crisis planning and training steps organisations should take to prepare for cyber attack.

When crisis management training transforms into crisis handling

When crisis management training transforms into crisis handling

Marion Telsnig, Head of Public Relations, Crystal Ski Holidays

Insignia worked with us to review and enhance our incident management planning. Right from the start, the Insignia team has been personable and approachable

WEBINAR - The Impact of 'Toxic Leadership' on Crisis Management

An analysis of the characteristics of toxic leadership and what it means for crisis management

WEBINAR - The Impact of 'Toxic Leadership' On Crisis Management

Insignia’s Jonathan Hemus and Professor Kevin Kelley from the National Security Affairs Department of the US Naval War College discuss the impact of toxic leadership on crisis prevention, planning and management

The Impact of 'Toxic Leadership' on Crisis Management

Why toxic leadership increases the likelihood of crisis striking, and how it damages crisis response

Dropbox and iPhone hacks highlight the need for brands to plan for cybercrime

Dropbox and iPhone hacks highlight the need for brands to plan for cybercrime

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Cybercrime and the communication conundrum

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Stop digging and express remorse, PRs tell Keith Vaz after tabloid sex sting on MP

In this article in PR Week, Jonathan Hemus talks about Labour MP Keith Vaz's best bet for preserving his reputation after prostitution allegations appeared in the Sunday Mirror.

How to run a successful crisis simulation exercise

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

How social media has changed crisis management

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

Why all businesses should run a social media simulation

Grappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.

The four questions you will be asked in every crisis interview

Understanding the media agenda is an essential part of succeeding in a crisis interview (and a critical part of your media training). Knowing what you are likely to be asked leaves you free to focus on communicating your messages with clarity and sincerity.

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Three things to focus on in a crisis - and one which you must not

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.

Why reputational risk is often under-estimated

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Why your values must guide your crisis response

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

Crisis Communications Seminar - 14 October 2016

LG Communications confirmed Insignia's Managing Director, Jonathan Hemus, as a speaker for their Crisis Communication Seminar on October, 14 in London.

Insignia webinar: How to work effectively with the police in a crisis

Joining us for this webinar will be former Police Superintendent Paul Breed and Amanda Coleman, Head of Corporate Communications at Greater Manchester Police. Together they will provide a police perspective on the operational and communication response to a crisis.

A day in Hong Kong

In this article in PR Moment, Jonathan Hemus describes a day working a Hong Kong client to run a half-day cyber simulation for their senior management team.

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

How to work effectively with the police in a crisis

An insider’s guide to how the police plan and execute their communication response to a major incident.

The crises you should fear most and why

A front page story in a national newspaper alleging that your products are made by Romanian children as young as six would present a crisis management problem for any business. But when the products in question are toys for Kinder chocolate eggs, then the challenge is so much greater.

Why speed off the mark is essential for reputation (and value) protection

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Are you ready to defend your firm’s reputation in the event of a cyber-attack?

Are you ready to defend your firm’s reputation in the event of a cyber-attack?

How to prepare for and manage a fake news attack

How to prepare for and manage a fake news attack

Melaney Noon, Head of Communications, Nelsons

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Crisis communication in a new era of reputational risk

Crisis communication in a new era of reputational risk

5 steps to prevent and prepare for reputational risk

5 steps to prevent and prepare for reputational risk

WEBINAR – Crisis communication in a new era of reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

Learnings from 2017’s biggest crises; lessons for reputation protection in 2018

Learnings from 2017’s biggest crises; lessons for reputation protection in 2018

Crisis management predictions for 2018

Crisis management predictions for 2018

Webinar - Lessons from 2017’s biggest crises; predictions for 2018

Jonathan Hemus takes a look back at some of 2017’s biggest crises and their implications for crisis management planning in 2018.

Managing Terrorism Risks – Insights, experience and actions to help protect your organisation

Managing Terrorism Risks – Insights, experience and actions to help protect your organisation

How to prepare your organisation for a terrorist attack

How to prepare your organisation for a terrorist attack

How to prepare your organization for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

White paper - How to plan for a terrorist attack

Key crisis management considerations to help you respond effectively to a terrorist incident.

Webinar - How to protect your organisation from a terrorist attack

Jonathan Hemus and terrorism expert Chris Holt discuss learnings from recent terrorist attacks and practical steps organisations can take to prepare their response to an incident.

Presidents Club: Learn from the scandal or risk reputational catastrophe

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

How to protect your brand's reputation in the face of inappropriate staff behaviour

A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture.

Lessons from Oxfam

Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour

How to protect your organization’s reputation from employee misconduct

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Zuckerberg didn’t move fast, but might have broken something

Jonathan Hemus, managing director of Insignia, looks at how Facebook's CEO, Mark Zuckerberg, handled the recent user data breach

How to protect your organisation’s reputation in the face of inappropriate employee behaviour

Insignia's managing director, Jonathan Hemus, looks at how you can protect your organisation's reputation in the face of inappropriate employee behaviour

Crisis management – how to secure executive engagement

Crisis management – how to secure executive engagement

TSB demonstrates the limits of crisis communication

Insignia's managing director, Jonathan Hemus, takes a look at TSB's recent response to the major IT issue that affected the bank and its customers

Crisis management – How to secure executive engagement

Eight strategies to focus leadership attention on crisis management planning, training and exercising.

Webinar – Securing executive engagement

In this recording, Jonathan Hemus suggests strategies to attract leadership attention on crisis management

David Rorrison, Director of Enterprise Risk, Just Retirement Group

A big thank you for facilitating yesterday’s crisis management exercise with our Group Executive.  You succeeded in bringing to life a very realistic scenario with which everyone engaged.  As an active participant, I could really feel the pressure to manage the situation as would happen in a real cr

Crisis? What crisis? Why recognition is critical

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Paul Pester and the pitfalls of ‘overpromising’

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

TSB, Paul Pester and the pitfalls of ‘overpromising’ during crisis management

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

8 Best Practices for Emergency Communications on Social Media

Insignia's managing director, Jonathan Hemus, offers commentary about how consumers use social media to engage with breaking news

GDPR response

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

Cyber attacks are inevitable – it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Cyber attacks are inevitable: it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, looks at how organisations can plan and prepare for cyber incidents

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

Cyber-crime communication: planning a successful response

Cyber crime communication: planning a successful response

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Infographic – 10 steps to protect your reputation from a cyber incident

Infographic – 10 steps to protect your reputation from a cyber incident

Webinar – Cyber crime communiction: planning a successful response

Jonathan Hemus discusses how organisations can prepare themselves to respond successfully in the event of a cyber incident

Leading through a crisis: how to pass the acid test of management

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article, Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

Leading through a crisis: Passing the acid test of management

Insignia's MD, Jonathan Hemus, offers advice on how leaders can help guide their organisation through a crisis

Protecting your reputation during an international crisis

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

How to avoid turning a media interview into a crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Why crisis management is a year-round responsibility - just ask Marriot

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

The biggest PR disasters of 2018

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

Priorities for reputation and value protection in 2019

Priorities for reputation and value protection in 2019

How crisis management planning can ensure a happy new year

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Drone attacks highlight why it pays to invest in crisis planning, training and exercising

Consultant, Sophie Hunt, takes a look at the drone crisis facing UK airports, explaining why it's critical that organisations plan, train and exercise

Webinar – Learnings from 2018’s biggest crises; lessons for reputation protection in 2019

Jonathan Hemus considers learnings from 2018’s biggest crises what challenges to expect in 2019

Huawei launches a charm offensive — but PR execs say it may face a 'literally impossible' task

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Placing values at the heart of crisis management

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

The three crisis communication principles business leaders should adhere to

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

Webinar - Preparing for 2021’s risk landscape

In this webinar, Jonathan Hemus is joined by risk management specialist Chris Holt, to discuss critical crisis management implications from 2021 and consider what else organisations must plan for this year.

Crisis Proof: Jonathan Hemus in conversation with Good Morning Britain's Richard Gaisford

Launch event for Jonathan Hemus's new book ‘Crisis Proof: How to prepare for the worst day of your business life’. Jonathan is interviewed by Richard Gaisford, chief correspondent for Good Morning Britain, about why he wrote the book, what it covers and how it will help those with an interest in or

Crisis Review: The Top 20 Crises Of 2020

PRovoke's annual Crisis Review concludes with the editors addressing Wayfair, Ant Group, Crossfit, Dominic Cummings, HSBC, Wetherspoons and Goya Foods.

How companies are trying to discourage and detect misconduct by executives

How companies are trying to discourage and detect misconduct by executives

Review of my book 'Crisis Proof: How to prepare for the worst day of your business life'

Review of Crisis Proof: How to prepare for the worst day of your business life

How to secure executive buy-in for crisis planning

How to secure executive buy-in for crisis planning

Why all MBA students should study crisis management

Why all MBA students should study crisis management

Podcast: Crisis Proofing Your Business

Podcast: Crisis Proofing Your Business

Podcast: The Secrets of Crisis Management

Podcast: The Secrets of Crisis Management

Podcast: How to prepare for the worst day of your business life

Podcast: How to prepare for the worst day of your business life

How remote working during Covid is changing crisis management

How remote working during Covid is changing crisis management

How to develop a highly effective crisis management team

How to develop a highly effective crisis management team

How to succeed on the worst day of your business life

How to succeed on the worst day of your business life

Webinar: How Norsk Hydro emerged from a cyber attack with its reputation enhanced

In this webinar, Jonathan Hemus is joined by Inger Sethov, executive vice president communication and public affairs at Norsk Hydro, who gives us the inside story of how they turned a cyber crisis into an opportunity to reinforce reputation, trust and value.

Good and Bad PR

Good and Bad PR: Dominic Cummings creates good PR for himself and bad PR for Boris and the government

Book Review: Crisis Proof by Jonathan Hemus

Book Review: Crisis Proof by Jonathan Hemus

Business Book Award win for Jonathan Hemus

Business Book Award win for Jonathan Hemus

Crisis management book wins at the 2021 Business Book Awards

Crisis management book wins at the 2021 Business Book Awards

Crisis management in the aftermath of COVID-19

COVID-19 has left many businesses around the world in a significantly weakened state. Without additional crisis management planning, training and exercising, the pandemic also presents increased secondary risks, for example, from cyber-attacks, leaving organisations particularly vulnerable.

Webinar - COVID-19 lessons from the front line with Cathay Pacific's Gus Whitcomb

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Cathay Pacific's Gus Whitcomb to share personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

How to approach after-action reviews

As we move into a new phase of the COVID-19 pandemic, organisations are starting to evaluate their initial response to the outbreak to identify learnings and become more resilient going forward. Insignia’s managing director Jonathan Hemus shares his tips for how to conduct after-action reviews in th

How to carry out a COVID-19 risk assessment

Coronavirus has changed everything, including the risk landscape in which businesses are operating. With many weakened by the impact of COVID-19, a second crisis in quick succession could have catastrophic results, meaning re-evaluating risks should be a top priority right now.

Webinar - COVID-19 crisis response: learnings from the front line with Stagecoach's Steven Stewart

Insignia is joined by Stagecoach Group's Steve Stewart in this special COVID-19 crisis management webinar, where he shares personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

COVID-19 – road to recovery with Amanda Coleman

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Amanda Coleman, former Head of Corporate Communication at Greater Manchester Police.

Insignia managing director joins Aston University as visiting lecturer

Jonathan Hemus, managing director of specialist crisis management consultancy Insignia, has joined Aston University as a visiting lecturer. Jonathan brings over 25 years’ experience of providing crisis management advice and training to world-leading organisations and brands such as Cathay Pacific, D

Webinar - Will your crisis management plan work in a future crisis?

nsignia’s managing director Jonathan Hemus reveals the characteristics of an effective crisis management plan based on more than twenty-five years’ experience.

Webinar - The implications of COVID-19 for crisis management planning

In this webinar, Insignia's Jonathan Hemus is joined by Dennis Flynn, OBE, to discuss how to ensure that your experience of COVID-19 enables you to prepare better for future crises.

Webinar - How to Build and Maintain Personal Resilience

In this webinar, Insignia's Jonathan Hemus is joined by Simon Shepard, CEO of Optima Life, who shares his insights into how you can build personal resilience so you can prepare for 2021 with a positive mindset.

Reputation vs litigation: The communications conundrum

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Clone wars: how marketers are confronting the reality of cyber attacks

Our MD, Jonathan Hemus, shares his views with The Drum on how organisations should plan and prepare for the worst-case scenarios, in peacetime, to ensure a successful response when a crisis does strike

How to develop crisis exercises with real business impact

How to develop crisis exercises with real business impact

Why crisis communication training is essential for safe landings

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

How to handle a PR crisis in the age of call-out culture

Insignia's managing director, Jonathan Hemus, talks to Business of Fashion about crisis communication and planning for the worst-case scenarios

Gus Whitcomb, Head of Group Business Resilience at Cathay Pacific

The significant research and preparation by Insignia was evident from the second our exercise began. Plus being able to practice inside a protected platform that mirrors real social media tools provided an experience we could have never replicated on our own. Pure and simple, money well spent for

Webinar – Developing exercises with real business impact

Jonathan Hemus reveals the critical ingredients which make for a successful crisis simulation

Responding in a crisis – the acid test of leadership

Insignia consultant, Sophie Hunt, looks at the lessons that can be learned from New Zealand Prime Minister, Jacinda Ardern's response to the Christchurch mosque attacks

Facebook - a lesson in crisis management

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Are crisis communications teams in food and drink ready for the Brexit fallout?

Insignia consultant, Alex Johnson, shares her views with the Grocer on being prepared for Brexit in the food and drink sector

Social media and the importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at social media and the importance of crisis management planning in the travel sector

Lessons From a Career in Crisis Management: Gus Whitcomb, Cathay Pacific

Gus Whitcomb, Head of Group Business Resilience, Cathay Pacific, will share lessons from 25 years in aviation crisis management in Insignia’s latest crisis management webinar.

The importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at why planning is so critical to successful crisis management in the travel sector.

Why crisis management matters more than ever in the post-GDPR world

Consultant, Alex Johnson, takes a look at why successful crisis management is so important in the post-GDPR world

Boeing learns the cost of crisis

Jonathan Hemus, managing director of Insignia, shares his analysis of Boeing's response and management of its recent 737 MAX crisis. Part 1/3

Webinar – Gus Whitcomb, Cathay Pacific: lessons from a career in crisis management

Gus Whitcomb shares insights from a career in the front line of crisis management.

Crisis experts respond as Bayer suspends agency over controversial list

Jonathan Hemus, managing director of Insignia, shares his views with PR Week on Bayer's evolving crisis

Why values matter when it comes to effective reputation management

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

The collapse of Oxfam's reputation poses an existential threat to the charity

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

Building crisis resilience by learning from experience

Consultant, Jenny Payne, assesses how organisations can build crisis resilience by learning from experience

How to prepare for the worst day of your career

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

The Cost of Crisis and How to Avoid It

The Cost of Crisis and How to Avoid It

Webinar – The cost of crisis and how to avoid it

Jonathan Hemus explores the many costs of crisis and strategies to avoid them

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

Boeing: successful crisis management is only possible with an open corporate culture

Consultant, Jenny Payne, explores The Boeing 737 MAX crisis and how it serves as a timely reminder of how an open, value-driven corporate culture is a crucial element of building crisis resilience

Managing social media in a crisis

Managing social media in a crisis: Kate Hartley, co-founder, Polpeo and author, Communicate in a Crisis

The changing face of crisis management

The changing face of crisis management

Webinar – Managing social media in a crisis

Jonathan Hemus talks with Kate Hartley about meeting the challenge of social media in a crisis

Civil Aviation Authority flying the flag for crisis planning

The Civil Aviation Authority’s response to the Thomas Cook collapse demonstrates the importance of crisis planning

The biggest PR disasters of 2019

A calendar of the lowest PR moments of the last 12 months

The Ghosn brand is broken

Carlos Ghosn's crisis management skills

Navigating a cyber-attack: crisis management principles

Navigating a cyber-attack: crisis management principles

Webinar – Navigating a cyber-attack: crisis management principles

Jonathan Hemus discusses how organisations can prepare themselves to respond successfully in the event of a cyber incident

Three-hour workshop to prepare a robust and effective coronavirus communication plan

Three-hour workshop to prepare a robust and effective coronavirus communication plan

Webinar - Critical crisis insights for coronavirus planning

Jonathan Hemus shares critical crisis insights that can help you manage the business implications of the current outbreak.

Coronavirus demonstrates the need for to be crisis-ready

Coronavirus demonstrates the need for to be crisis-ready

Coronavirus: five tips on running a remote working drill

Coronavirus: five tips on running a remote working drill

Dealing with the crisis of the coronavirus

Dealing with the crisis of the coronavirus

Webinar - COVID-19: how to plan your business response

Crisis management and communication insights and guidance from Insignia’s Jonathan Hemus

Crisis insights for COVID-19 planning

COVID-19 planning is a focus for many organisations right now so here are some pointers to guide your thinking. Take a look at our COVID-19 Scenario Planning Workshop for further assistance.

Crisis communication planning

Communication is an essential part of any crisis response. To ensure you get it right, follow these guidelines to create a robust communications plan.

Webinar - COVID-19 Crisis Management Update (27 March 2020)

Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.

Communication Material Checklist

When communicating in a crisis, your materials must resonate with your stakeholders. Use our checklist to help.

Webinar - COVID-19 Crisis Management Update (3 April 2020)

Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.

Webinar - COVID-19 Crisis Management Update: understanding and managing psychological reactions

Joining Insignia’s latest COVID-19 webinar is Martin Alderton, Managing Consultant of Clarity Stress & Trauma, which provides stress and trauma services to companies around the world.

COVID-19 Marketing Communication Checklist

Knowing when to communicate is challenging in any crisis, but the COVID-19 pandemic presents its own unique set of challenges. Most importantly, any communication must be sensitive and show empathy. Use this checklist to determine whether it's appropriate to promote your products or services at th

Webinar - COVID-19 and cyber security

Dealing with the impact of the coronavirus remains the top priority for most organisations, meaning other critical business risks may have slipped down the agenda. In this one-hour webinar, Insignia’s Jonathan Hemus and cyber expert Gary Hibberd discuss why, despite coronavirus challenges, businesse

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