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February 26, 2018 by Jonathan Hemus
A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture: My Customer, 26 February 2018: How to protect your brand's reputation in the face of inappropriate staff behaviour
The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.