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Crisis management, training,planning & consultancy
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Knowing when to communicate is challenging in any crisis, but the COVID-19 pandemic presents its own unique set of challenges. Most importantly, any communication must be sensitive and show empathy. Use this checklist to determine whether it's appropriate to promote your products or services at this time.
When communicating in a crisis, your materials must resonate with your stakeholders. Review each piece of communication (staff briefings, press statements, customer updates etc.) against our checklist to ensure it is fit for purpose before issuing it.
Communication is an essential part of any crisis response. To ensure you get it right, follow these guidelines to create a robust communications plan.
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Practical advice from Insignia on how to develop a crisis management plan which guides you through the intense pressure of a crisis.
Crisis management lessons from a 30 year career in the frontline of crisis communication.