Coronavirus crisis management and communication

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Client testimonials

Barrie Millett, head of operational resilience, Wesleyan Assurance Society

We appointed Insignia to run a desktop exercise based on a cyber incident. With a recently appointed CEO and a leadership team working together on a crisis exercise for the first time, it was of critical importance that they fully engaged in the session and derived real value from it. It’s always a little nerve wracking exposing a new partner to your senior leaders, but Insignia’s exercise facilitators quickly won their trust and respect which meant everyone was immersed in the scenario right from the start.

Barrie Millett, head of operational resilience, Wesleyan Assurance Society

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Gus Whitcomb, Head of Group Business Resilience at Cathay Pacific

The significant research and preparation by Insignia was evident from the second our exercise began. Plus being able to practice inside a protected platform that mirrors real social media tools provided an experience we could have never replicated on our own. Pure and simple, money well spent for a truly insightful afternoon.

Gus Whitcomb, Head of Group Business Resilience at Cathay Pacific

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Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis management planning.

Kev Klamm, Head of IT, Ageas Protect

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Jim McNulty, Head of Medical Science Liaison, Boehringer Ingelheim

Thank you for producing and running such a superb exercise with the Medical Affairs team at Boehringer: we were delighted with the whole session. I would say that you not only interpreted the brief brilliantly but enhanced our original proposal considerably. Each section built on the previous one and the lessons were expertly highlighted by you throughout. The team were talking about it all evening and I’m sure we will be able to reference the behaviours that were captured for a long time to come

Jim McNulty, Head of Medical Science Liaison, Boehringer Ingelheim

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Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Executive director, Alison Banks, Core Assets

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Marion Telsnig, Head of Public Relations, Crystal Ski Holidays

Insignia worked with us to review and enhance our incident management planning. Right from the start, the Insignia team has been personable and approachable. We liked the fact that they understood that it’s not a case of ‘one size fits all’ and took time to get to know us as a business and developed a bespoke solution.

Marion Telsnig, Head of Public Relations, Crystal Ski Holidays

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Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went well beyond this.

Vaughan Lindsay, Chief executive, Dartington Hall

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Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Kate Delahunty, SVP, Corporate Communications, DP World

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Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

Insignia provided valuable insight and advice on a potentially difficult and complex situation. I very much appreciated their assistance in clarifying the issue and their recommended response.

Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

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Contact

Insignia
308 Birmingham Road
Sutton Coldfield
West Midlands B72 1DP

T +44(0)121 382 5304

E [email protected]

Registered in England and Wales. No. 6714105.

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