Featured Resource: Crisis communication planning

Communication is an essential part of any crisis response. To ensure you get it right, follow these guidelines to create a robust communications plan.

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Latest Resources

Webinar - Will your crisis management plan work in a future crisis?

Insignia’s managing director Jonathan Hemus reveals the characteristics of an effective crisis management plan based on more than twenty-five years’ experience.

COVID-19 – road to recovery with Amanda Coleman

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Amanda Coleman, former Head of Corporate Communication at Greater Manchester Police.

Webinar - COVID-19 crisis response: learnings from the front line with Stagecoach's Steven Stewart

Insignia is joined by Stagecoach Group's Steve Stewart in this special COVID-19 crisis management webinar, where he shares personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

How to carry out a COVID-19 risk assessment

Coronavirus has changed everything, including the risk landscape in which businesses are operating. With many weakened by the impact of COVID-19, a second crisis in quick succession could have catastrophic results, meaning re-evaluating risks should be a top priority right now.

How to approach after-action reviews

As we move into a new phase of the COVID-19 pandemic, organisations are starting to evaluate their initial response to the outbreak to identify learnings and become more resilient going forward. Insignia’s managing director Jonathan Hemus shares his tips for how to conduct after-action reviews in the most effective way.

Webinar - COVID-19 lessons from the front line with Cathay Pacific's Gus Whitcomb

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Cathay Pacific's Gus Whitcomb to share personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

Crisis management in the aftermath of COVID-19

COVID-19 has left many businesses around the world in a significantly weakened state. Without additional crisis management planning, training and exercising, the pandemic also presents increased secondary risks, for example, from cyber-attacks, leaving organisations particularly vulnerable. It is vital organisations undertake crisis management planning now to ensure they are ready for the new risk landscape, including the inevitability of a second wave of COVID-19.

Webinar - COVID-19 and cyber security

Dealing with the impact of the coronavirus remains the top priority for most organisations, meaning other critical business risks may have slipped down the agenda. Meanwhile, the sudden growth in home working leaves organisations more exposed to the risk of cyber-attacks. In this one-hour webinar, Insignia’s Jonathan Hemus and cyber expert Gary Hibberd discuss why, despite coronavirus challenges, businesses must continue to focus on cyber security.

COVID-19 Marketing Communication Checklist

Knowing when to communicate is challenging in any crisis, but the COVID-19 pandemic presents its own unique set of challenges. Most importantly, any communication must be sensitive and show empathy. Use this checklist to determine whether it's appropriate to promote your products or services at this time.