The value of stepping forward, not hunkering down, when crisis strikes: Kaseya’s response to its ransomware attack

July 14, 2021 by Jonathan Hemus

IT solutions provider Kaseya is the latest business to be hit by a high profile ramsomware attack. In this article for Continuity Central, I analyse their communication, a critically important but notoriously challenging part of any crisis management response.

There are some really important learnings from Kaseya's communication strategy and some powerful examples of best practice.

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