Natwest ‘glitch’ leaves victims without pay

June 25, 2012 by Insignia Communications

As NatWest grappled with its “technical glitch” millions of its personal and commercial customers faced uncertainty and inconvenience. Jonathan Hemus was asked to comment on NatWest’s struggles from a crisis management perspective.

“NatWest now needs to show that it cares about what happened. While banks can’t always be 100% sure about what’s going on, they need to demonstrate they’re on top of things and acting in an organised way.”

Read the full article on The Guardian


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