CRISIS MANAGEMENT CASE STUDIES

Featured Case Study: Crisis simulation exercise

A suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.

Three-hour workshop to prepare a robust and effective coronavirus communication plan

Social media crisis simulation exercises

Social media has been embraced by many consumer facing business, but for traditional corporates and business-to-business operations, it can seem almost irrelevant. Until you suffer a crisis.

Crisis management plans

When you operate multiple sites around the world in a high risk sector, having a clear, simple and workable crisis management infrastructure is essential.

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

Crisis exercise

If you are a food company, a crisis is an ever-present possibility so being ready to manage it professionally is a pre-requisite.

Crisis communication audit

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

Crisis communications workshop

Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.

Crisis management team building

The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.

Scenario planning

When you operate in a high risk sector, it’s important to examine beforehand what you would do if the worst happens.

A big thank you for the recent crisis management training and exercises for our teams in Poland and Zurich. One of the key reasons for choosing Insignia was that we felt we could trust you to develop and deliver exactly what we needed. That has been executed fantastically, has exceeded our expectation and the feedback from our teams has been exceptional.

Liz Burke, IT Service Continuity Management (ITSCM) Analyst, ABB Schweiz AG

Insignia immediately understood Viridor’s crisis management background, challenges, and our overall intent for training and exercising. We kept in touch with regular calls and planned both a tactical exercise and a strategic exercise. Both the exercises were delivered well, and our senior leaders found the process extremely useful. It allowed us to stress-test our crisis plans and review our approach to tackling a large incident / crisis. Our successful response to a later incident was in large part due to the training we received from the Insignia team.

Rob Ferrey, Security & Business Resilience Manager, Viridor

Participation in a major event like the 2022 Commonwealth Games brings with it a multitude of potential risks so it was important we were ready to respond quickly and effectively should a major issue arise. Insignia worked closely with our board and communication team to develop a comprehensive yet practical crisis communication plan to guide our response to an incident.

Paul Blanchard, Chief Executive, Commonwealth Games England

COVID-19 Marketing Communication Checklist

Communication Material Checklist

Blog

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Civil Aviation Authority flying the flag for crisis planning

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The changing face of crisis management

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