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June 19, 2018 by Jonathan Hemus
Insignia's managing director, Jonathan Hemus, takes a look at the recent TSB crisis and the pitfalls of 'overpromising': Continuity Central, 15 June 2018: TSB, Paul Pester and the pitfalls of 'overpromising' duing crisis management
Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.