Crisis management training

Crisis management training

Our Crisis Management Training prepares you to respond to any crisis

Crisis management training to build team skills and confidence 

Having a robust crisis management plan is a vital first step in building resilience, but unless you support it with a planned programme of training and exercising, your people are likely to lack the knowledge and confidence to successfully manage a crisis. To effectively deploy a crisis management plan under pressure, it is essential your crisis management team understands its content and how it should be applied. In addition, team members need to be clear on their individual roles and responsibilities when it comes to incident management. The simplest way to achieve this is to develop crisis management skills through crisis training and confidence through crisis exercises and crisis simulations.

In its Reputation Review, Oxford Metrica revealed that the biggest losers in the aftermath of a crisis were those which either "delayed communication responses or failed to respond entirely" – in other words, their crisis communication strategy failed. Experience shows that it is only by committing to thorough crisis management and crisis communication training that organisations can be sure to respond quickly and appropriately.

Strengthening crisis management skills to help protect your reputation

Working with leading businesses from around the world, Insignia has developed crisis management capability through training courses delivered in five continents for thousands of executives across many different business types. Every session we run is carefully planned to deliver against strategic business goals and our clients' feedback underlines the critical part our training and exercising plays in their business continuity planning.   

From one-to-one coaching to exercises involving multiple teams in different countries, our approach is always to deliver high-quality, tailored training based on your stage of crisis readiness. 

Our crisis management workshops are valuable for new or inexperienced teams who need to know the key principles of crisis management or who want to familiarise themselves with particular elements of their plan.

Our desktop exercises, which take the form of a facilitated walkthrough a realistic scenario, are essential when a new crisis management plan is being rolled out or when team members need to refresh their skills.

And for those organisations looking to fully rehearse their team and plan, a crisis simulation is the acid test, allowing participants to build capability and test their response strategies in a safe environment.

Training and exercising is a critical element of any crisis management programme. It creates muscle memory, develops vital skills so you can do and say the right thing on the worst day of your business life and supports business continuity planning.

Take a look at our case studies to find out how the training courses we run have benefited some of our clients or view this video for a behind-the-scenes look at an Insignia crisis simulation.



Take Insignia's Crisis Readiness Test




Key benefits



Understanding of your crisis management plan, team roles and responsibilities


A well-functioning team ready to manage a crisis


Spokespeople able to get their message across under pressure


Confidence to deal with social media in a crisis


Continuous improvement to protect your organisation and its reputation

Ready to start protecting your reputation?

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Winner of Consultancy of the Year at CIR Business Continuity Awards 2023

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Finalists for Specialist Consultancy of the Year at CIR Business Continuity Awards 2020 & 2023

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Finalists in 2023 Great British Entrepreneur Awards: Service Industries category

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Winner Specialist Business Book of the Year 2021 at The Business Book Awards (Crisis Proof)

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Finalists in the Lloyds Bank British Business Excellence Awards 2021: Purpose Before Profit category

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Finalists in the Business Champion Awards 2021: Champions in a Crisis category

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Finalists for Business Advisor of the Year at the 2021 Growing Business Awards

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Shortlisted for BCI Europe Awards 2023: Continuity and Resilience Consultant category