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The Impact of Toxic Leadership on Crisis Management

October 17, 2016 by Jonathan Hemus

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

However, nothing is more important for successful crisis management than leadership. Great leaders from Rudy Giuliani on 9/11 to Richard Branson in the aftermath of the Virgin Galactic crash give people support, reassurance, guidance, and hope at times of great uncertainty.

Crisis management leadership

It is through their personal qualities that people and organisations endure and then recover from the darkest day of their lives (take a look at this blog and our crisis management leadership report to learn more about the qualities which define a great crisis leader).

Crisis Management Leadership

In contrast, a ‘toxic leader’ has the potential to both cause a crisis in the first place and to make a situation much worse when crisis strikes. Toxic leadership damages lives and destroys reputations.

Toxic leadership is always harmful to organisations in the long term (even though it can be successful in driving short term results).  However, it can be devastating in a crisis when the very future of an organisation is on the line.

Creating a crisis resistant culture

Therefore, selecting leaders based on their personal qualities, encouraging them to create a crisis resistant culture and rewarding them for the way in which they behave (not just the results they achieve) are all essential if an organisation is to emerge from a crisis with its reputation intact.

To learn more about the implications of toxic leadership on crisis management, please download our white paper by clicking below.