Call us today +44(0)121 382 5304

Search Results for crisis management

Home

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Jonathan Hemus

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Crisis Management Planning

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Crisis Exercises

Insignia’s crisis exercises give your crisis management team the knowledge and confidence to apply your crisis management plan under pressure.

Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Crisis Simulations

An Insignia crisis simulation gives crisis management teams the confidence and skills to apply their crisis management plans under pressure.

Sophie Hunt

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Crisis Management Training

Insignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.

Our People

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Social Media Simulations

An Insignia social media simulation gives crisis management teams the skills and confidence to manage a crisis online.

Crisis Management Consultancy

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

News

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Testimonials

Our clients talk about their experience of working with Insignia

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

COVID-19

Crisis management advice on what businesses need to learn from the coronavirus pandemic to protect value and reputation in future. View our free resources.....

Cyber Crisis Planning

Insignia's cyber crisis management planning will help your organisation to respond quickly and appropriately in the event of an incident or issue.

Crisis Team Building

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Book

Mishandled crises can devastate businesses, lives and livelihoods so it’s critical that organisations know what to do when the worst happens.

Case Studies

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Cyber Crisis Training

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Careers

Insignia is currently recruiting for talented crisis management consultants.

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

Can Zara be forgiven for latest anti-Semitic blunder?

Alex Johnson looks at the crisis management learnings from Zara’s latest clothing faux pas.

Leading UAE business executives take part in 'The Art of Successful Crisis Management' Workshop

Jonathan Hemus runs a 2-day crisis management workshop in Dubai.

How can cruise companies escape a sinking PR ship?

Ragan's article looks at the recent string of crises suffered by cruise companies and, with help of a crisis management expert...

Jonathan Hemus' interview on BBC 5 live

Jonathan Hemus has been asked to share his crisis management expertise in the light of the sexual harassment allegations...

The human factor in a crisis: How do you show you really care?

Recent events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis. Understandably many companies start to think about their own crisis management response. What would we do if we were at the centre of that inc

The attack in Sousse – Crisis management implications for the tourist industry

Following on from the horrific attack in the resort of Sousse in Tunisia on 26 June that left 38 tourists dead many travel and holiday firms will be – or perhaps should be – considering their crisis management plans as well as their potential loss in revenue. Especially following the UK Foreign Sec

Crisis management planning and training - and cool heads - pay off for Red Devils

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

Military lessons for corporate crisis management success

Military lessons for corporate crisis management success

Eurostar delivers masterclass in social media crisis management

Eurostar delivers masterclass in social media crisis management

LMA's crisis management response is reputational own goal

LMA's crisis management response is reputational own goal

Holiday season makes crisis management training front of mind

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Good crisis management means keeping no secrets

Good crisis management means keeping no secrets

World Cup scores poorly when it comes to crisis management

World Cup scores poorly when it comes to crisis management

Crisis management planning proves its worth in testing times

Crisis management planning proves its worth in testing times

In crisis management, sorry seems to be the hardest word

In crisis management, sorry seems to be the hardest word

Cyber attack puts eBay's crisis management planning under the microscope

Cyber attack puts eBay's crisis management planning under the microscope

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Do you have a dinosaur in your crisis management team?

Do you have a dinosaur in your crisis management team?

Crisis management insights from horse meat: one year on

Crisis management insights from horse meat: one year on

Why problem resolution is only half the battle for effective crisis management

Why problem resolution is only half the battle for effective crisis management

TSB CEO demonstrates the value of leadership in crisis management

TSB CEO demonstrates the value of leadership in crisis management

Crisis management: The art of listening

Crisis management: The art of listening

Nigella’s reputation re-launch provides lesson in crisis management planning

Nigella’s reputation re-launch provides lesson in crisis management planning

WEBINAR - Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Crisis management training pays dividends when the heat is on

Crisis management training pays dividends when the heat is on

Crisis simulation exercise

A suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.

Yahoo shows the importance of people in crisis management planning

Yahoo shows the importance of people in crisis management planning

Social media policy is first line of defence for online crisis management

Social media policy is first line of defence for online crisis management

Crisis management 2012: Are you prepared?

Crisis management 2012: Are you prepared?

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Crisis management, the acid test of leadership

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Crisis management lessons from the VW emissions scandal

Crisis management learnings from the VW emissions scandal.

WEBINAR - Crisis Management: The Acid Test of Leadership

Hear Insignia’s Jonathan Hemus outline the ten principles to be adopted by leaders if they are to successfully navigate a crisis.

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Insignia webinar: how to plan a successful crisis simulation

Practical insights and tips on how to run an effective crisis simulation exercise

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Why VW's emissions scandal was a crisis waiting to happen

Why VW's emissions scandla was a crisis waiting to happen

How to Run Effective Crisis Simulations for Reputational Resilience

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

WEBINAR - How to run Effective Crisis Simulations for Reputational Resilience

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

Why human error is a barrier to learning crisis management lessons

Why human error is a barrier to learning crisis management lessons

Crisis management: creating a crisis resistant culture

Insignia’s report reveals the values, attitudes and behaviours which create a crisis prone culture, how to prevent and address them.

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

The characteristics of a crisis prone culture and practical steps to avoid them.

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

Hear Insignia’s Jonathan Hemus explain how to recognise and guard against a crisis prone culture.

Giving yourself a sporting chance

Crisis management lessons learnt from Maria Sharapova and Margaret Byrne

Gary Blissett, Executive director, GB Training

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Five things Alton Towers has done well in its crisis management response

Five things Alton Towers has done well in its crisis management response

WEBINAR: Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Caring for People Under Challenging Circumstances: Key Principles

In a crisis, caring for people (employees, customers, families) is a top priority for any business; fail to do so and you risk inflicting secondary trauma (and your crisis management challenge becomes much harder). This checklist provides guidelines to plan and implement a successful response.

The Impact of Social Media on Reputation Management – A Media Perspective

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

Crisis management leadership and teamwork: a military perspective

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

INFOGRAPHIC: The Impact of Social Media on Breaking News

How social media has changed the way journalists break news and implications for crisis management.

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

Braving the social media crisis

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

Crisis Management Workshop

Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.

Crisis management team building

The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.

Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Kate Hudson, Associate Programme Director, Henley Business School

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Paul Newman, VP and director of global external relations, Gillette/Procter & Gamble

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

Bruce McKendrick, Chief Executive, Voyage Care

Bruce McKendrick: When I joined Voyage Care in 2010, my vision was to create a dynamic business. Insignia has helped us towards achieving this goal.

Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

Insignia provided valuable insight and advice on a potentially difficult and complex situation. I very much appreciated their assistance in clarifying the issue and their recommended response.

Chris Scarrott, Chief Executive, Roquette UK Ltd

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

Jon Waples, Business continuity consultant

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

How O&G companies can protect credibility and reputation in a crisis

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Denial is the enemy of crisis management

“Denial is the enemy of crisis management”: read Jonathan Hemus’ thoughts

Malaysia Airlines’ annus horribilis: crisis management lessons learnt

Jonathan Hemus reveals the five key lessons to be learnt from the two terrible crises that hit Malaysia Airlines in 2014

Crisis management: take control of your online reputation

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

Crisis Management on a Grand National Scale: The (Horse) Power Of Email

The horse meat scandal has already had its first victims. The article from dotDigital Group, which features Jonathan Hemus' key contribution...

Crisis management plans

A high risk sector, having a clear, simple and workable crisis management infrastructure is essential.

DP World Crisis Management Simulation

Insignia deliver thought provoking and engaging crisis simulation exercises throughout the world. Here, marine terminal operator, DP World, gives a flavour of their own Insignia crisis simulation experience.

Jonathan Hemus on Branson’s crisis management response: BBC News interview

Jonathan Hemus assesses Richard Branson’s crisis management response to Virgin Galactic crash in BBC News interview

Company reputations at risk as social media revolutionises breaking news

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

Webinar - Preparing for 2021’s risk landscape

In this webinar, Jonathan Hemus is joined by risk management specialist Chris Holt, to discuss critical crisis management implications from 2021 and consider what else organisations must plan for this year.

Why all MBA students should study crisis management

Why all MBA students should study crisis management

Podcast: The Secrets of Crisis Management

Podcast: The Secrets of Crisis Management

How remote working during Covid is changing crisis management

How remote working during Covid is changing crisis management

How to develop a highly effective crisis management team

How to develop a highly effective crisis management team

Crisis management book wins at the 2021 Business Book Awards

Crisis management book wins at the 2021 Business Book Awards

Podcast: Everything you should now know about crisis management

Podcast: Everything you should now know about crisis management

Crisis management traps and how to avoid them

Crisis management traps and how to avoid them

Webinar: How to Lead Effectively in Crisis

In this webinar I was joined by Sean Cunningham, Group Crisis Manager at Vestas, to discuss how executives can lead effectively in crisis and get the best from their crisis management team

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Crisis management in the aftermath of COVID-19

COVID-19 has left many businesses around the world in a significantly weakened state. Without additional crisis management planning, training and exercising, the pandemic also presents increased secondary risks, for example, from cyber-attacks, leaving organisations particularly vulnerable.

Webinar - COVID-19 lessons from the front line with Cathay Pacific's Gus Whitcomb

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Cathay Pacific's Gus Whitcomb to share personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

Webinar - COVID-19 crisis response: learnings from the front line with Stagecoach's Steven Stewart

Insignia is joined by Stagecoach Group's Steve Stewart in this special COVID-19 crisis management webinar, where he shares personal COVID-19 learnings and practical advice on how to build resilience against a second coronavirus outbreak or an unrelated crisis.

COVID-19 – road to recovery with Amanda Coleman

In this special COVID-19 crisis management webinar, Insignia's Jonathan Hemus is joined by Amanda Coleman, former Head of Corporate Communication at Greater Manchester Police.

Insignia managing director joins Aston University as visiting lecturer

Jonathan Hemus, managing director of specialist crisis management consultancy Insignia, has joined Aston University as a visiting lecturer. Jonathan brings over 25 years’ experience of providing crisis management advice and training to world-leading organisations and brands such as Cathay Pacific, D

Webinar - Will your crisis management plan work in a future crisis?

nsignia’s managing director Jonathan Hemus reveals the characteristics of an effective crisis management plan based on more than twenty-five years’ experience.

Webinar - The implications of COVID-19 for crisis management planning

In this webinar, Insignia's Jonathan Hemus is joined by Dennis Flynn, OBE, to discuss how to ensure that your experience of COVID-19 enables you to prepare better for future crises.

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

When crisis management training transforms into crisis handling

When crisis management training transforms into crisis handling

WEBINAR - The Impact of 'Toxic Leadership' on Crisis Management

An analysis of the characteristics of toxic leadership and what it means for crisis management

WEBINAR - The Impact of 'Toxic Leadership' On Crisis Management

Insignia’s Jonathan Hemus and Professor Kevin Kelley from the National Security Affairs Department of the US Naval War College discuss the impact of toxic leadership on crisis prevention, planning and management

The Impact of 'Toxic Leadership' on Crisis Management

Why toxic leadership increases the likelihood of crisis striking, and how it damages crisis response

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Cybercrime and the communication conundrum

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

How to run a successful crisis simulation exercise

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

How social media has changed crisis management

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

Why all businesses should run a social media simulation

Grappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Why your values must guide your crisis response

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

The crises you should fear most and why

A front page story in a national newspaper alleging that your products are made by Romanian children as young as six would present a crisis management problem for any business. But when the products in question are toys for Kinder chocolate eggs, then the challenge is so much greater.

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Melaney Noon, Head of Communications, Nelsons

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Why there’s no substitute for experience when crisis strikes

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

Why record sales mask Volkswagen’s continuing crisis management challenge

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Insignia Webinar - Will your crisis management plan work under pressure?

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the characteristics of an effective crisis management plan

Will your crisis management plan work under pressure?

Practical advice from Insignia on how to develop a crisis management plan which guides you through the intense pressure of a crisis.

WEBINAR – Will your crisis management plan work under pressure?

Insignia’s Jonathan Hemus reveals the characteristics of an effective crisis management plan and common pitfalls to avoid.

Crisis management predictions for 2018

Crisis management predictions for 2018

Webinar - Lessons from 2017’s biggest crises; predictions for 2018

Jonathan Hemus takes a look back at some of 2017’s biggest crises and their implications for crisis management planning in 2018.

How to prepare your organisation for a terrorist attack

How to prepare your organisation for a terrorist attack

How to prepare your organization for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

White paper - How to plan for a terrorist attack

Key crisis management considerations to help you respond effectively to a terrorist incident.

Presidents Club: Learn from the scandal or risk reputational catastrophe

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

How to protect your brand's reputation in the face of inappropriate staff behaviour

A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture.

Lessons from Oxfam

Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour

How to protect your organization’s reputation from employee misconduct

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Zuckerberg didn’t move fast, but might have broken something

Jonathan Hemus, managing director of Insignia, looks at how Facebook's CEO, Mark Zuckerberg, handled the recent user data breach

How to protect your organisation’s reputation in the face of inappropriate employee behaviour

Insignia's managing director, Jonathan Hemus, looks at how you can protect your organisation's reputation in the face of inappropriate employee behaviour

Crisis management – how to secure executive engagement

Crisis management – how to secure executive engagement

TSB demonstrates the limits of crisis communication

Insignia's managing director, Jonathan Hemus, takes a look at TSB's recent response to the major IT issue that affected the bank and its customers

Crisis management – How to secure executive engagement

Eight strategies to focus leadership attention on crisis management planning, training and exercising.

Webinar – Securing executive engagement

In this recording, Jonathan Hemus suggests strategies to attract leadership attention on crisis management

David Rorrison, Director of Enterprise Risk, Just Retirement Group

A big thank you for facilitating yesterday’s crisis management exercise with our Group Executive.  You succeeded in bringing to life a very realistic scenario with which everyone engaged.  As an active participant, I could really feel the pressure to manage the situation as would happen in a real cr

Crisis? What crisis? Why recognition is critical

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Paul Pester and the pitfalls of ‘overpromising’

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

TSB, Paul Pester and the pitfalls of ‘overpromising’ during crisis management

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

GDPR response

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

Cyber attacks are inevitable – it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Cyber attacks are inevitable: it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, looks at how organisations can plan and prepare for cyber incidents

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Leading through a crisis: how to pass the acid test of management

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article, Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

Leading through a crisis: Passing the acid test of management

Insignia's MD, Jonathan Hemus, offers advice on how leaders can help guide their organisation through a crisis

Why crisis management is a year-round responsibility - just ask Marriot

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

The biggest PR disasters of 2018

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

How crisis management planning can ensure a happy new year

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Huawei launches a charm offensive — but PR execs say it may face a 'literally impossible' task

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Placing values at the heart of crisis management

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

Reputation vs litigation: The communications conundrum

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Why crisis communication training is essential for safe landings

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

How to handle a PR crisis in the age of call-out culture

Insignia's managing director, Jonathan Hemus, talks to Business of Fashion about crisis communication and planning for the worst-case scenarios

Responding in a crisis – the acid test of leadership

Insignia consultant, Sophie Hunt, looks at the lessons that can be learned from New Zealand Prime Minister, Jacinda Ardern's response to the Christchurch mosque attacks

Facebook - a lesson in crisis management

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Social media and the importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at social media and the importance of crisis management planning in the travel sector

Lessons From a Career in Crisis Management: Gus Whitcomb, Cathay Pacific

Gus Whitcomb, Head of Group Business Resilience, Cathay Pacific, will share lessons from 25 years in aviation crisis management in Insignia’s latest crisis management webinar.

The importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at why planning is so critical to successful crisis management in the travel sector.

Why crisis management matters more than ever in the post-GDPR world

Consultant, Alex Johnson, takes a look at why successful crisis management is so important in the post-GDPR world

Webinar – Gus Whitcomb, Cathay Pacific: lessons from a career in crisis management

Gus Whitcomb shares insights from a career in the front line of crisis management.

Crisis experts respond as Bayer suspends agency over controversial list

Jonathan Hemus, managing director of Insignia, shares his views with PR Week on Bayer's evolving crisis

Why values matter when it comes to effective reputation management

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

The collapse of Oxfam's reputation poses an existential threat to the charity

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

Building crisis resilience by learning from experience

Consultant, Jenny Payne, assesses how organisations can build crisis resilience by learning from experience

How to prepare for the worst day of your career

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

Boeing: successful crisis management is only possible with an open corporate culture

Consultant, Jenny Payne, explores The Boeing 737 MAX crisis and how it serves as a timely reminder of how an open, value-driven corporate culture is a crucial element of building crisis resilience

The changing face of crisis management

The changing face of crisis management

Civil Aviation Authority flying the flag for crisis planning

The Civil Aviation Authority’s response to the Thomas Cook collapse demonstrates the importance of crisis planning

The Ghosn brand is broken

Carlos Ghosn's crisis management skills

Navigating a cyber-attack: crisis management principles

Navigating a cyber-attack: crisis management principles

Webinar – Navigating a cyber-attack: crisis management principles

Jonathan Hemus discusses how organisations can prepare themselves to respond successfully in the event of a cyber incident

Webinar - COVID-19: how to plan your business response

Crisis management and communication insights and guidance from Insignia’s Jonathan Hemus

Webinar - COVID-19 Crisis Management Update (27 March 2020)

Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.

Webinar - COVID-19 Crisis Management Update (3 April 2020)

Join us for our regular COVID-19 one-hour webinar hosted by Insignia managing director, Jonathan Hemus. Throughout the current crisis he will continue to share latest insights, advice and best practice to help you manage the business and communication implications of the current outbreak.

Webinar - COVID-19 Crisis Management Update: understanding and managing psychological reactions

Joining Insignia’s latest COVID-19 webinar is Martin Alderton, Managing Consultant of Clarity Stress & Trauma, which provides stress and trauma services to companies around the world.

AWARDS

Insignia Award Icon

Winner of Consultancy of the Year at CIR Business Continuity Awards 2023

Insignia Award Icon

Finalists for Specialist Consultancy of the Year at CIR Business Continuity Awards 2020 & 2023

Insignia Award Icon

Finalists in 2023 Great British Entrepreneur Awards: Service Industries category

Insignia Award Icon

Winner Specialist Business Book of the Year 2021 at The Business Book Awards (Crisis Proof)

Insignia Award Icon

Finalists in the Lloyds Bank British Business Excellence Awards 2021: Purpose Before Profit category

Insignia Award Icon

Finalists in the Business Champion Awards 2021: Champions in a Crisis category

Insignia Award Icon

Finalists for Business Advisor of the Year at the 2021 Growing Business Awards

Insignia Award Icon

Shortlisted for BCI Europe Awards 2023: Continuity and Resilience Consultant category

Enquiry