Search Results for reputation

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Insignia’s consultants run reputational risk assessments which identify and prioritise events and issues which could threaten an organisation’s reputation.

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Insignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia's expertise in scenario planning means you can be confident that you are ready to respond effectively to emerging crises.

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Our clients talk about their experience of working with Insignia

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Crisis management advice on what businesses need to learn from the coronavirus pandemic to protect value and reputation in future. View our free resources.....

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

NFU Mutual

In this webinar, Jonathan Hemus is joined by Inger Sethov, executive vice president communication and public affairs at Norsk Hydro, who gives us the inside story of how they turned a cyber crisis into an opportunity to reinforce reputation, trust and value.

Boeing Faces New Challenges To Image, Reputation And Credibility

In this webinar, Jonathan Hemus explains how to plan for and respond to a cyber incident to protect your organisation and its reputation.

In this webinar, Jonathan Hemus explains how to plan for and respond to a cyber incident to protect your organisation and its reputation.

In this webinar, Jonathan Hemus discusses how organisations can plan for and respond to reputational risks which pose the single biggest challenge to crisis managers today.

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Read Jonathan Hemus’ thoughts on Mo Farah’s reputational challenge

Uber’s route to the top has been pockmarked with scandal, but is the controversial taxi start-up reputation-proof?

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

With today's world becoming increasingly sceptical and the level of trust plummeting, the principles which used to guide reputation...

Read Jonathan Hemus’s article

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

With Findus suffering from a major reputational crisis, the Huffington Post's journalist is looking at what the company should do to tackle the problem and salvage its reputation...

Jonathan Hemus’ thoughts on FIFA’s reputation management challenge

Further coverage of Insignia’s report looking at the impact of social media on breaking news

Following the release of Insignia's latest report, managing director Jonathan Hemus discusses what the findings mean for business continuity managers

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

Crises struck ten large organisations over the last year: some delivered a pitch perfect response to leave their reputation intact, others stumbled and suffered damage as a result.

Can crisis comms help restore the Met Police’s reputation?

Crisis communication in a new era of reputational risk

5 steps to prevent and prepare for reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

Learnings from 2017’s biggest crises; lessons for reputation protection in 2018

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture.

Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Insignia's managing director, Jonathan Hemus, looks at how you can protect your organisation's reputation in the face of inappropriate employee behaviour

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Infographic – 10 steps to protect your reputation from a cyber incident

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

Priorities for reputation and value protection in 2019

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Jonathan Hemus considers learnings from 2018’s biggest crises what challenges to expect in 2019

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This is a recording of our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

Insignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.

Watch the video to see why understanding the perspective of your stakeholders – whether employees, customers, local communities or the media – is the essential first step in effective communication and reputation management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

Jonathan Hemus was invited to the BBC Radio 5 Live show Double Take where he discussed the issues of reputation and trust in the baking sector.

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. With insights from lawyer Magnus Boyd and Insignia’s Jonathan Hemus, this report looks at the new landscape and its implications for reputation management.

Social media has changed the face of reputation management with ramifications for a range of stakeholders. In this white paper, we examine its impact on train operating company London Midland as it seeks to pro-actively manage its reputation and protect it in the face of challenging issues and cris

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

Everyone understands that a major sponsorship deal presents a massive marketing opportunity.

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

With almost every crisis having a social media element these days, Jonathan Hemus looks at the most important areas to consider to protect an organisation's reputation.

Sophie Hunt explores the six principles care providers need to adhere to if they want to build and maintain a good reputation.

Jonathan Hemus comments on Gary Barlow's reputation following recent links to a massive tax avoidance scheme.

Jonathan Hemus comments on the reputational issues around Copenhagen Zoo’s decision to put down a baby giraffe.

Jonathan Hemus comments on reputation recovery strategies for celebrities following recent high profile court appearances.

Jonathan Hemus gives his views on Nigella Lawson's reputation management challenge.

The Grocer's article discusses how a broad on-line presence will reduce the impact of negative publicity during times of crisis.

Events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis.

LMA's crisis management response is reputational own goal

Protect your reputation from a social media crisis

Nigella’s reputation re-launch provides lesson in crisis management planning

A politician's guide to protecting and enhancing reputation

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This presentation accompanied our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

With 1 billion users on Facebook and 72 million active Twitter accounts, social media has given consumers worldwide a powerful communication tool. To enable companies to successfully handle any social media crises, we use a social media crisis simulation -interactive means to teach your team how to

Social media brings both great opportunities and significant risks for reputation management. This presentation focuses on steps organisations can take to prepare for a social media crisis and use online channels to successfully protect its reputation.

The essential first step in effective communication and reputation management lies in understanding the perspective of your stakeholders. Our presentation explores stakeholder mapping, a tool to help you achieve your communication objectives.

Wonga banks on pro-active issues management to protect its reputation

Protecting the reputation against the clock

Risk assessments: the first step in reputation protection

Six principles for reputation management in a transparent world

Reputation management in an era of total transparency

First Steps to Protect Your Corporate Reputation

LA Fitness fights for reputation in court of public opinion

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

Hear Insignia’s Jonathan Hemus share key principles on how to get best value from crisis simulations through effective preparation and execution.

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

In this article in PR Week, Jonathan Hemus talks about Labour MP Keith Vaz's best bet for preserving his reputation after prostitution allegations appeared in the Sunday Mirror.

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Are you ready to defend your firm’s reputation in the event of a cyber-attack?

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

Seven rules for reputation protection – Guy Esnouf communications director at npower, joins Jonathan Hemus to reveal key insights from inside the crisis war room

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Fake news: implications for reputation protection

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

Crisis management lessons from a 30 year career in the frontline of crisis communication.

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

United’s woes reveal the critical importance of preparing for reputational risk

Avoiding reputational harm when a product recall is required

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks