Search Results for crisis communication

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Louise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Further coverage of Insignia’s report looking at the impact of social media on breaking news and how it affects an organisation’s crisis communication

Insignia has joined forces with TNR and the Press Association to offer a workshop on crisis communications

Further coverage of Insignia's report looking at the impact of social media on breaking news and the wide-ranging implications for crisis communication

Social media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tragedy

PR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.

Supermarkets set the standard in horsemeat crisis communication

Social media: an essential part of crisis communication training and planning

Proof (almost) that swift and open crisis communication preserves business value

Three crisis communication insights from NatWest outage

Claire's crisis communication response: designed for success?

Costa Cruise's blame game is dangerous crisis communication strategy

Effective crisis communication essential when health is on the line

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

LG Communications confirmed Insignia's Managing Director, Jonathan Hemus, as a speaker for their Crisis Communication Seminar on October, 14 in London.

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Crisis management lessons from a 30 year career in the frontline of crisis communication.

United’s woes reveal the critical importance of preparing for reputational risk

Avoiding reputational harm when a product recall is required

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In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the critical actions which organisations should take in the first 60 minutes of a crisis (the ‘golden hour’).

Insignia’s crisis communication checklist to help you do and say the right thing under pressure when a crisis breaks

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks

Crisis communication in a new era of reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Jonathan Hemus, managing director of Insignia, looks at how Facebook's CEO, Mark Zuckerberg, handled the recent user data breach

Insignia's managing director, Jonathan Hemus, takes a look at TSB's recent response to the major IT issue that affected the bank and its customers

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

Insignia's managing director, Jonathan Hemus, offers commentary about how consumers use social media to engage with breaking news

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article, Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

Insignia's MD, Jonathan Hemus, offers advice on how leaders can help guide their organisation through a crisis

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Our MD, Jonathan Hemus, shares his views with The Drum on how organisations should plan and prepare for the worst-case scenarios, in peacetime, to ensure a successful response when a crisis does strike

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

Insignia's managing director, Jonathan Hemus, talks to Business of Fashion about crisis communication and planning for the worst-case scenarios

Insignia consultant, Sophie Hunt, looks at the lessons that can be learned from New Zealand Prime Minister, Jacinda Ardern's response to the Christchurch mosque attacks

Insignia consultant, Alex Johnson, shares her views with the Grocer on being prepared for Brexit in the food and drink sector

Insignia's managing director, Jonathan Hemus, looks at social media and the importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at why planning is so critical to successful crisis management in the travel sector.

Jonathan Hemus, managing director of Insignia, shares his views with PR Week on Bayer's evolving crisis

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

Consultant, Jenny Payne, assesses how organisations can build crisis resilience by learning from experience

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

Consultant, Jenny Payne, explores The Boeing 737 MAX crisis and how it serves as a timely reminder of how an open, value-driven corporate culture is a crucial element of building crisis resilience

The Civil Aviation Authority’s response to the Thomas Cook collapse demonstrates the importance of crisis planning

Communication is an essential part of any crisis response. To ensure you get it right, follow these guidelines to create a robust communications plan.

In this webinar we looked at how Artificial Intelligence (AI) is changing the way we anticipate and manage crises.